Return Policy

Return & Cancellation Policy

Last Updated: September 2026

TS Firearm LLC (“TS Firearm,” “we,” “us,” or “our”) maintains an all-sales-final policy subject to the limited circumstances described below and rights that cannot legally be waived.

Please review this policy before placing an order.

1. All Sales Are Final

All sales are final.

TS Firearm generally does not accept returns of firearms or non-firearm products because a customer changes their mind, no longer wants an item, finds the item elsewhere, or decides after purchase that the product is not suitable for their needs.

Please carefully review the product description, manufacturer model number, SKU, UPC, specifications, caliber or gauge, and other applicable product information before ordering.

2. Open-Box Items

TS Firearm may offer certain products designated as “Open Box.” Open-box merchandise may include, but is not limited to, products that:

• have had their original packaging opened or damaged;
• are no longer in factory-sealed packaging;
• have missing or replacement packaging;
• have been displayed, handled, or inspected;
• were returned to inventory following an order cancellation;
• were received from a manufacturer or distributor as open-box merchandise; or
• may have minor cosmetic blemishes, handling marks, or other imperfections.

Open-box merchandise may not include all original packaging, manuals, accessories, cases, magazines, or other materials normally included with a new factory-sealed product. Where reasonably practicable, material differences or known missing components will be identified in the product listing.

All open-box merchandise is sold in its current condition and is final sale. Open-box items are not eligible for return or exchange. Customers should carefully review the product listing, photographs, description, and included components before purchasing.

TS Firearm does not provide a warranty on open-box merchandise. An open-box item may or may not qualify for coverage under the original manufacturer’s warranty. Any manufacturer warranty or service is provided solely by the manufacturer and is subject to that manufacturer’s terms, conditions, exclusions, and eligibility requirements.

Nothing in this section limits any right or remedy that cannot legally be waived.

3. Cancellation Requests Before Shipment

Orders should be considered binding once submitted.

If you request cancellation before an order has shipped or entered final fulfillment, TS Firearm may, at its discretion, attempt to cancel the order.

Cancellation is not guaranteed. Orders may enter processing or distributor fulfillment shortly after being submitted.

If TS Firearm approves a customer-requested cancellation, the cancellation is subject to a 15% cancellation fee.

4. Orders That Have Shipped

Once an order has shipped, it cannot be canceled.

Firearms that have shipped to a receiving FFL are subject to the firearm-transfer provisions below.

5. Firearm Transfers Are Final Once Completed

Customers should inspect a firearm at the receiving FFL before completing the transfer.

If the firearm is incorrect, materially damaged during shipment, or presents another apparent significant problem, do not complete the transfer. Contact TS Firearm promptly.

Once the receiving FFL legally transfers the firearm to the customer, the sale is final and TS Firearm will not accept the firearm for return, except where otherwise required by law.

Manufacturing defects discovered after transfer should generally be addressed through the firearm manufacturer’s warranty process.

6. Failed, Denied, or Incomplete Transfers

The customer is responsible for determining their legal eligibility to purchase and receive a firearm before ordering.

If a firearm has been shipped and the transfer cannot be completed because of:

• a failed or denied background check;
• legal ineligibility of the customer;
• failure to provide required identification, permits, or documentation;
• failure to satisfy an applicable legal requirement;
• refusal or failure to complete the transfer;
• failure to pick up the firearm;
• a receiving FFL issue attributable to the customer’s selection or circumstances; or
• another customer-caused circumstance,

the customer should contact TS Firearm regarding the disposition of the firearm.

If TS Firearm authorizes and accepts the firearm back, the customer’s refund will be reduced by:

• a 15% restocking fee;
  • original shipping charges;
  • return shipping charges; and
  • other nonrefundable costs reasonably incurred in connection with the transaction.

The firearm must be returned through appropriate lawful channels and must not have been transferred to the customer.

7. TS Firearm or Distributor Cannot Fulfill an Order

If TS Firearm or one of our distributors cannot fulfill an order because an item is unavailable, TS Firearm may cancel the affected item and issue a full refund of the amount paid for that item.

The 15% cancellation fee does not apply when TS Firearm cancels because we or our distributor cannot supply the item.

We may contact you regarding an alternative product, but we will not substitute another product without your approval.

8. Orders TS Firearm Cannot Lawfully Fulfill

If TS Firearm determines that a product cannot lawfully be shipped or transferred and the inability to fulfill the order is not attributable to the customer, TS Firearm will cancel the affected item and refund the applicable amount paid.

If the problem results from the customer’s legal ineligibility, destination, documentation, selected FFL, or another circumstance within the customer’s responsibility, different treatment may apply under Section 5.

9. Incorrect Products or Shipping Damage

If a firearm arrives at your receiving FFL and appears to be materially damaged during shipment or is not the product you ordered:

Do not complete the transfer.

Contact TS Firearm promptly at shop@tsfirearm.com.

We will review the issue and provide instructions regarding the appropriate next steps.

For non-firearm products that arrive materially damaged or incorrect, contact TS Firearm promptly and retain the product, packaging, shipping label, and any other materials that may be necessary to document the issue.

10. Manufacturer Defects and Warranties

TS Firearm is a retailer and does not manufacture the products it sells.

New firearms and other products may be covered by the manufacturer’s warranty.

Unless TS Firearm expressly states otherwise for a particular product, TS Firearm does not provide a separate product warranty.

Manufacturing defects discovered after a firearm has been transferred should generally be handled through the manufacturer’s warranty or service process.

TS Firearm may provide reasonable assistance identifying the appropriate manufacturer contact or warranty procedure but does not control a manufacturer’s warranty determination.

TS FIREARM HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ALL FIREARMS EXCEPT AS OTHERWISE STATED HEREIN.

11. Stock Photos and Product Appearance

TS Firearm may use manufacturer or stock photographs.

Unless expressly identified as a photograph of the exact item being sold, product photographs are representative.

Minor differences in finish, packaging, accessories, production details, photography, or appearance that do not result in receipt of a materially different product are not grounds for return.

12. Refund Method and Timing

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your financial institution or payment processor.

Any cancellation or restocking fee permitted under this policy will be deducted from the refund before it is issued.

13. Rights Under Applicable Law

Nothing in this policy is intended to eliminate or restrict a consumer right or remedy that cannot legally be waived.

14. Contact

For cancellation, transfer, return, damage, or warranty questions:

TS Firearm LLC
4034 US HWY 93 N Unit A
Stevensville, MT 59870

Email: shop[@]tsfirearm.com

Hours: Monday–Friday, 10:00 AM–3:00 PM Mountain Time